If you have booked into a program and you do not attend or fail to provide sufficient notice to Total Recreation you may be billed the NDIS fee relating to the program.
The Total Recreation program cancellation policy is applied when a member provides insufficient notice of attendance, does not show up to a program they have booked into under the NDIS. This policy is guided by the NDIS service bookings and cancellations information that can be found here: Service bookings and cancellation.
If members are unable to attend programs:
You must provide ten days notice of withdrawal for programs and travel options where the cost is over $1000.
Two day notice is required on all other programs.
If Total Recreation cannot find a replacement member for the specific program you may be billed 100% of your NDIS program costs and scheduled hours of support.
Become a member of Total Recreation by first filling out the 'Member Interests Form' this will provide Total Recreation with your details and in turn we will send you the information required to become a member.
Once we have received your details on the member interest form Total Recreation will organise a face to face meeting where we will explain all our programs, booking procedures and provide the opportunity to ask any questions.
Total Recreation programs are conducted under the National Disability Insurance Scheme (NDIS) programs based on a 1:3 staff to member ratio.
Total Recreation booking and attendance management is all done through a program called Care Monkey.
What is Care Monkey?
Care Monkey is an online portal designed to track and manage forms eliminating repeated signing of paperwork. Care Monkey also provides instant access to members key contacts and medical information on programs if required. For more information about Care Monkey see the care monkey website https://www.caremonkey.com/parents/ .
Total Recreation encourages volunteers to join in on our programs and are on the look out for enthusiastic volunteers for Total recreation activities, programs and holiday opportunities.
All volunteers are required to fill out a volunteer registration form and provide a valid Working with Children Check (Ochre card). It is also advantageous for volunteers to have current first aid certificate.
Staff and volunteers occasionally require reimbursements on programs and may not have access to the Total Recreation office.